All of our toys come with a 1 year warranty period from the date of purchase.
We stand behind the toys we create. If you believe your product has a manufacturing defect, we apologis - please contact us so we can make it right at firstname.lastname@example.org and provide your order number with photos of the suspected issue.
Please note returns are only accepted for items purchased directly from Applepie Toys website.
Warranty claims require a proof of purchase, including toys that have been gifted.
Once we have received your claim, if the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired or the toy will be replaced free of repair charges. You will be notified via email from us, and your fixed toy will be sent out via express post with full tracking. We aim to process your claim within two weeks of receiving it.
Please note that damage resulting lack of care, accidents including scratching, bouncing, falling, or normal wear and tear. We understand that children can be enthusiastic during playtime, and have designed our toys to be highly durable, but they are not invincible!